Refund policy

At Livvy London, every piece of jewellery is designed to hold meaning and become part of your story. We hope you will treasure your purchase, but if for any reason it is not quite right, we are here to assist you with care and discretion.

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We are pleased to accept returns within 30 days of delivery.

To be eligible for return, items must be:

• Unworn and in original condition

• Returned in their original Livvy London packaging

• Accompanied by any certificates, tags, or presentation materials

As our jewellery is crafted to the highest hygiene standards, earrings may only be returned if faulty.

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Kindly include:

• Your order number

• The item(s) you wish to return

• The reason for your request

Once authorised, we will provide detailed return instructions to ensure your jewellery is returned safely.

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Once your return has been received and carefully inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 5–10 working days. Please note that payment providers may vary in their processing times.

Delivery charges are non-refundable unless an item is confirmed as faulty or supplied in error.

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We understand that sometimes a different piece may feel more suitable. Where stock permits, we are delighted to offer exchanges for items of equal value.

Please contact our team to arrange this service.

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Livvy London jewellery is created with exceptional attention to detail and craftsmanship. Should your piece arrive damaged, faulty, or incorrect, please notify us within 7 days of delivery, including photographs where possible.

We will arrange a prompt replacement or full refund at no additional cost to you.

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Unless an item is faulty or incorrect, customers are responsible for return shipping costs.

For your peace of mind, we strongly recommend using a tracked and insured delivery service, as we cannot accept responsibility for items lost or damaged during return transit.

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Final Sale & Hygiene Policy

For the wellbeing of our clients and the integrity of our jewellery, the following items are considered final sale and are not eligible for return or exchange:

•⁠  ⁠Earrings (due to hygiene reasons)
•⁠  ⁠Custom or personalized jewellery
•⁠  ⁠Sale or promotional items

Final sale items may only be returned in the event of a manufacturing defect or if received incorrect.

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Our jewellery is created to celebrate memories, connections, and life’s meaningful moments. If your purchase is not exactly as you hoped, we will always strive to resolve matters with the same care and attention with which your piece was created.

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